Refund policy
THE WORST PART ABOUT HOBO PRINTING:
Because every print we sell is made to order, we *cannot* offer returns/exchanges for *MOST* issues (we don't have a huge warehouse to store the exchanged/returned items in). So, before you order, make sure you have everything correct! That said, we are extremely reasonable if your product comes damaged/not what you expected! If you have an issue but never contacted us, we can't offer a return/refund.
🚨 We need to hear about any issues within 30 days. If you placed your order over 30 days ago and are just now telling us about an issue, our ability to help will be limited.
HERE'S SOME OTHER FUN STUFF TO KNOW, TOO 🌈
Somewhat common scenarios we see that we can't provide refunds for:
💀 Returned to Sender - We've shipped quite a few orders by now. If your package gets returned to us (typically by USPS), we've found that the fault usually lies with:
1. The person who typed in the shipping address (80%)
2. USPS (15%)
3. Us (5%)
We will always pay for the package to be re-shipped to you if it was our fault. Statistically however, fault lies with whoever typed in the shipping address (this may mean you 😱 ). Most often, it's a forgotten unit number, an incorrect zip code, or a recent change of address that USPS was not made aware of in time. THE HOPE in any of these scenarios is that USPS will RTS (return to sender) the package, where we can then have you pay the fee that we pay to USPS to send it back out to you (we don't make money on this). The worst outcome here is that your package is successfully delivered by USPS because the address may well have been valid, but you don't live there anymore. In that scenario, we hope that the person who ended up getting the item loves it, and then you get in touch with us, where we can figure out how to get you a new one. Anyway, the moral of the story here is just make sure your shipping address is right, okay?
💀 Apple Pay - notorious for allowing you to make a purchase without realizing it. About once every few months, someone will say "I never meant to order this, refund me" with their order sitting on their front porch. As you know, we can't simply return that order and stock it on our nonexistent warehouse shelves. Thus, be careful using Apple Pay. It's also notorious for using whatever address you have stored on it, which can sometimes be your ex's place, who doesn't even like Hobo products (obviously reason why you broke up with them). Remember to check the shipping address, fam!
💀 Providing a Hotmail email address - they consistently mark our confirmation emails as "Junk." Check your Junk/Spam folder if you use Hotmail. After you do that, make a Gmail account.
If you check either of these boxes - you've been warned! We cannot cover refunds if you didn't realize you purchased with Apple Pay, or see the confirmation order to your Hotmail email address.
To start a return, you can contact us at info@hoboprinting.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Like we said above, we are extremely reasonable, and all we ask is that you're reasonable with us as well!
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.